How to Restore Your In-App Purchase

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Most apps provide a Restore Purchases button on the main screen, in the main menu, or under Settings. Tap it while signed in with the same Apple Account used for the original purchase.

VidHub VIP works across Apple's platforms, including iPhone, iPad, Mac, and Apple TV. You can restore the same VIP entitlement on each platform.

If the device has multiple accounts, sign out of the other accounts, restart the device, and try Restore Purchases again.

Can a Mainland China Apple Account Restore a Purchase on Apple TV?

Yes. Because Apple TV does not provide a Mainland China App Store, use an account from another region to download VidHub first. Then switch the account in Settings to the Mainland China account that purchased VidHub. The App Store may disappear after the switch; this is expected. Open VidHub and choose Restore Purchases.

Restore on iPad, iPhone, or Mac

  • If VidHub was purchased from the Mainland China store, download it from that store and choose Restore Purchases.
  • If it was purchased from another region's store, download it from that region and choose Restore Purchases.

If restoration still fails, uninstall and reinstall VidHub, then try again using the Apple Account that made the purchase. You may also contact support with your purchase details. Apple's billing system normally prevents the same Apple Account from being charged twice for the same active subscription entitlement.